Design, Technology, and Innovation Projects

Man participates in user research at outdoor cafe by sorting cards with tasks into categories.

We’re building living digital services that grow, adapt, and improve with user needs.

The City of Austin offers residents hundreds upon hundreds of services — everything from building permits to supplemental food assistance. Since people are increasingly reliant on mobile devices to accomplish their day-to-day tasks, the ability to access these services online has become imperative.

Towards this end, CTM’s Office of Design and Delivery is in the process of rebuilding the City of Austin’s website to improve resident access to municipal services. An alpha release of the new site can be found at This site will stand in parallel to the current until essential services and content have been transitioned. is a product, not a project. Resident needs evolve, and the City’s website must grow and adapt to meet those needs. It will be extended and refined continuously based on user research, evolving technologies, and the City’s strategic priorities.

This site is an overview of our approach, shared learnings, and progress we’ve made. If you have questions or comments, we’d love to hear from you. You can also follow Civiqueso on Medium.