Design, Technology, and Innovation Projects

After four months of prototyping and testing potential solutions with Austin residents, we are happy to present the final products.

Posters about our approach to civic design


Final Products

Household Sorting Guide


Research Insight: Single stream rules are so confusing that almost nobody does it perfectly.

Product: We created a beginner’s guide to proper disposal in Austin. The guide addresses confusing items. If residents want additional information, they can turn to more advanced resources like What-Do-I-Do website or Recycling and Reuse Drop-off Center brochure.

Sorting Guide\ Learn More: Sorting Guide

Sorting Game


Research Observations: ARR outreach events mostly consist of lecture style conversations with event attendees.

Product: The Sorting Game is a tool for interactive learning at outreach events. Inspired by the Sorting Guide, the Sorting Game allows residents and city employees to test their recycling knowledge in a low pressure format while reinforcing the information listed in the Sorting Guide.

Learn More: Sorting Game

Dual Bin Program


Research Insight: When space is limited, making room for recycling feels like a personal sacrifice.

Product: The Dual Bin Program gives residents who do not having a reliable recycling set up at home a space-saving solution. Residents can get a free dual recycling and trash bin after attending an in-person recycling class. This is modeled after the Compost Rebate Program.

Learn More: Dual Bin Program

Outreach Tool

OutreachTool Digital with iPad.png

Framework Insight: Residents need strength in 2 out of 3 framework areas (knowledge, ability, motivation) to recycle well.

Product: The outreach tool gives ARR staff and volunteers a way to address knowledge, ability, and motivation in their outreach efforts. Instead of conducting the same knowledge transfer in each outreach interaction, this tool enables staff to listen in a structured way and quickly assess what the resident needs.

Outreach Tool\ Learn More: Outreach Tool

Content Strategy


Research Observation: Austin Resource Recovery needed a reliable reference tool for recalling personas and applying them to programs & content.

Product: The Content Strategy guides Austin Resource Recovery teams and partners in drafting proposals, planning programs and campaigns, and creating content. Artifacts created to support the content strategy includes a Content Canvas, an Editorial Calendar, and Persona Posters.

Learn More: Content Strategy