What We're Making
After four months of prototyping and testing potential solutions with Austin residents, we are happy to present the final products.
Household Sorting Guide
Research Insight: Single stream rules are so confusing that almost nobody does it perfectly.
Product: We created a beginner’s guide to proper disposal in Austin. The guide addresses confusing items. If residents want additional information, they can turn to more advanced resources like What-Do-I-Do website or Recycling and Reuse Drop-off Center brochure.
Research Observations: ARR outreach events mostly consist of lecture style conversations with event attendees.
Product: The Sorting Game is a tool for interactive learning at outreach events. Inspired by the Sorting Guide, the Sorting Game allows residents and city employees to test their recycling knowledge in a low pressure format while reinforcing the information listed in the Sorting Guide.
Dual Bin Program
Research Insight: When space is limited, making room for recycling feels like a personal sacrifice.
Product: The Dual Bin Program gives residents who do not having a reliable recycling set up at home a space-saving solution. Residents can get a free dual recycling and trash bin after attending an in-person recycling class. This is modeled after the Compost Rebate Program.
Framework Insight: Residents need strength in 2 out of 3 framework areas (knowledge, ability, motivation) to recycle well.
Product: The outreach tool gives ARR staff and volunteers a way to address knowledge, ability, and motivation in their outreach efforts. Instead of conducting the same knowledge transfer in each outreach interaction, this tool enables staff to listen in a structured way and quickly assess what the resident needs.
Research Observation: Austin Resource Recovery needed a reliable reference tool for recalling personas and applying them to programs & content.
Product: The Content Strategy guides Austin Resource Recovery teams and partners in drafting proposals, planning programs and campaigns, and creating content. Artifacts created to support the content strategy includes a Content Canvas, an Editorial Calendar, and Persona Posters.